PRO-A.C.T.IN.

Overall objectives of the Proactin Project

The Proactin Project has the main objective to further strengthen the implementation of the internal market acquis requirements in the Beneficiary Countries through the active involvement of Postal Operators (POs) and stakeholders in the wider postal industry, the Large Scale Enterprises (LSEs), the local business clusters and the Small Medium-sized Enterprises (SMEs).

With the result of the Project, the BC POs will be able to:

• implementing European/internal market legislation and in particular the EU Postal Acquis compliance

• strengthening capacities of the BC POs to deal with EU enlargement policies and related national implementation

• contributing to the improvement of existing quality of services measurement systems and related technical standards

• strengthening existing twinning relations between EU and the BC POs and potential Candidate countries.

• better cope with the challenges of the full market accomplishment of the Postal Market

• improve their customer orientation in particular towards SMEs ,establishing a pro-active attitude and behaviour of management and staff towards the market and the customers, resulting in adequate services and facilities.

Description of the Proactin Project:

1. Activity Group 1: General Planning ,Promotion ,coordination ,control and Reporting
2. Activity Group 2: Training Workshop
   The training workshops will be organized with the support of EU training technical experts with appropriate teaching tools/material, class distribution and gathering of specific informative activity questionnaires for PSC assessment.
3. Activity Group 3:Dissemination and final information gathering
   Case studies discussions, internal national seminars for each POs ("trainers train the trainees"), good practices collection, national dissemination campaigns in all BCs, final information gathering from Target Groups ,1 final conference in Brussels.